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WARRANTY EXTENSION PROGRAM

Extension

To ensure the highest quality of services and customer satisfaction, we present a premium service, which is the possibility of purchasing an extended warranty. Enjoy our products knowing that they are covered by an additional manufacturer's warranty. To take advantage of the additional warranty, we encourage you to purchase a warranty extension package - see the details of our offer below.

 

1-year warranty extension program (2 years of warranty in total):
LedholoCare Protection Plan 02 – 20% net device value

2-year warranty extension program (total 3 years warranty):
LedholoCare Protection Plan 03 – 30% net device value

 

What do you gain?

  • 1 or 2 years additional warranty after the standard manufacturer's warranty expires
  • Direct Ledholo support
  • High priority for possible repairs

 

Terms of warranty extension.

  • The warranty extension must be purchased within 6 months of the device purchase date.
  • Two warranty extension options are available: 1 year or 2 years
  • The warranty extension is only available to customers who purchased the Ledholo product in Poland.

 

Rules for using the extended warranty

  1. The extension can be purchased within 6 months from the date of purchase of the equipment.
  2. The warranty extension period begins when the manufacturer's standard warranty expires.
  3. Repairs made during the extended warranty period do not extend it by the time the equipment is in the service center.
  4. The extended warranty period is valid from the moment the standard manufacturer's warranty expires and lasts one or two years.
  5. The warranty covers faults occurring when the equipment is used under normal conditions and as intended.
  6. Ledholo may refuse to perform repairs under the extended warranty period or charge the customer with repair costs (cost of parts, labor, transport) if:
    • the customer does not have a document confirming the purchase of an extended warranty,
    • the product as a whole or its individual parts are not covered by the warranty,
    • the damage was caused by use contrary to the manufacturer's recommendations contained in the product's user manual, improper storage or transportation,
    • the damage was caused by installation, repair or modification of the equipment by third parties or at points not authorized by Ledholo,
    • the damage was caused by the use of components from other manufacturers or with parameters other than those recommended by Ledholo,
    • the serial number of the device is illegible or has been removed,
    • the visual identification of Ledholo has been removed,
    • the damage occurred as a result of an accidental accident or as a result of human action (mechanical damage such as impact, fall, scratches, scratches, etc.),
    • the damage was caused by external factors and their effects (humidity, flooding, high temperature, lightning, voltage surges, etc.),
    • the damage was caused by the installation of faulty or illegal software (including computer viruses),
    • the device has scratches, cracks or other mechanical damage,
    • the damage was caused by other random events (fire, flood, earthquake, riot, etc.).
  7. Power supplies, cables and other accessories included in the kits are considered consumable items and are not covered by the extended warranty program.
  8. Software errors, data loss or recovery are not covered by the warranty extension.
  9. The warranty extension is sold in Poland.
  10. The warranty extension is valid only in Poland.
  11. Ledholo becomes the administrator of the replaced parts and they are non-returnable.
  12. If a defect is found, the Buyer is obliged to send the device to the Ledholo Sp. Customer Service Office. z o. o. along with a short description of the problem.
  13. Subject to section 6, under the extended warranty, Ledholo is obliged to remove defects or replace the device free of charge within 30 days from the date of its delivery to the Ledholo Customer Service Office.

For additional information, please contact us at: bok@ledholo.com

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